Effective Date: June 2, 2026

Nova Services ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit inquiries, request services, apply for employment opportunities, or communicate with our team.

Nova Services is committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act to Modernize Legislative Provisions Respecting the Protection of Personal Information (Law 25), where applicable.

We are committed to maintaining transparency and protecting your information responsibly. Nova Services does not sell personal information to third parties for marketing or promotional purposes.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name, email address, phone number, company information, employment details, resume information, and any information voluntarily submitted through contact forms, consultation requests, job applications, or service inquiries.

Employment & Recruitment Information

Professional qualifications, work experience, certifications, references, career preferences, availability, compensation expectations, and other employment-related information necessary for staffing and recruitment purposes.

Service-Related Information

Information relating to commercial cleaning requests, facility requirements, service schedules, project details, and operational needs shared by clients.

Automatically Collected Information

IP address, browser type, device information, pages visited, referral sources, and website usage data collected through cookies and analytics technologies.

Communication & Interaction Data

Information shared through forms, surveys, consultation requests, emails, phone calls, SMS communications, or other interactions with Nova Services.

2. How We Use Your Information

Nova Services may use collected information to:

Deliver and improve staffing, recruitment, and commercial cleaning services

Match candidates with relevant employment opportunities

Evaluate employment applications and qualifications

Communicate with clients, applicants, and business partners

Respond to inquiries and provide customer support

Schedule consultations and service appointments

Manage recruiting campaigns and hiring processes

Personalize user experiences and improve website functionality

Analyze website traffic and service performance

Comply with legal, regulatory, and contractual obligations

You may opt out of promotional communications at any time.

3. How We Share Information

We do not sell or rent your personal information.

Information may only be shared in the following circumstances:

With Service Providers

We may share information with trusted vendors and service providers who support website hosting, communication platforms, scheduling systems, analytics services, applicant tracking systems, payroll systems, and operational functions. These providers are required to maintain confidentiality and protect your information.

With Clients & Hiring Partners

Candidate information may be shared with prospective employers, business clients, or hiring partners solely for staffing, recruitment, or employment consideration purposes.

Legal Requirements

We may disclose information when required by law, court order, government request, regulatory authority, or legal process.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, information may be transferred in accordance with applicable privacy laws.

Important Notice Regarding Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with service providers supporting customer communications, scheduling systems, and operational functions as necessary to deliver services.

SMS opt-in data and consent will not be shared with third parties except providers required to facilitate messaging services.

4. SMS Messaging Policy

Program Description

Users who opt in may receive staffing updates, interview reminders, job notifications, consultation confirmations, service appointment reminders, and other service-related communications from Nova Services.

You may opt out of SMS communications at any time by replying "STOP" to any message received.

Once unsubscribed, you will no longer receive SMS communications from us unless you opt in again.

To receive messages again, simply sign up through our website or contact forms.

For assistance, reply "HELP" or contact us directly:

Email: [email protected]

Phone: +1 514 574 7140

Carriers are not responsible for delayed or undelivered messages.

Message and data rates may apply. Message frequency may vary.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze website traffic, measure marketing effectiveness, and enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, including PIPEDA and Québec Law 25, you may have the right to:

Access personal information we hold about you

Request corrections or updates to your information

Request deletion of personal information where permitted by law

Opt out of marketing communications

Restrict or object to certain data processing activities

Withdraw consent where applicable

Request information regarding how your personal information is used

Submit a complaint to an applicable privacy regulator

To exercise any of these rights, please contact us directly:

Email: [email protected]

8. Third-Party Links

Our website may contain links to third-party websites or services. Nova Services is not responsible for the privacy practices, content, or policies of external websites, and we encourage users to review their privacy policies separately.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, legal requirements, or regulatory obligations.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Nova Services

📍 2620 Rue de l'Ombrette
Laval, Québec H7L 4P4
Canada

📞 +1 514 574 7140

📧 [email protected]

🌐 https://contact.services-nova.com/